Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Times
Estimated delivery times:
- Canada: 7–14 business days
- United States: 5–10 business days
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, customs inspections, or periods of high demand.
Order Tracking
Tracking information will be provided when available. Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Delays
While we strive to ensure timely delivery, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.
Lost or Missing Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at lumora.supportcare@gmail.com and we will investigate the shipment and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: lumora.supportcare@gmail.com